When looking for a carpet cleaning or any company for that matter, you should do your research. Carpet cleaning companies are all different and operate in different ways. You should check their Better Business Bureau rating and check the Complaints Board. These are some tools to help you check if this company has a consistent reputation for service and excellence. If you can’t find anything overly negative about them, give them a call and ask a few questions.

Here are some questions you should ask:

1. What method of carpet cleaning do they use?
2. Do they pre-treat carpet?
3. What equipment do they use?
4. What guarantees do they offer?

Method
Picking a good carpet cleaning company sounds easy, but it is not that simple. The reason is because there are many different methods of carpet cleaning such as water extraction (aka Steam Cleaning), dry foam cleaning, rotary shampoo etc. All of these methods work, but there are major differences in these methods. Some clean better than others and the most recommended way is Hot Water Extraction. This method actually uses a hot water solution that is sprayed on the surface area of the carpet loosening dirt, oil, and grease then vacuumed up and therefore the one of the few methods that can get a real “deep clean.”

Pre-Treatment
Be sure to ask if they use a pre-treatment process before they clean your carpet. A pre-treatment process should be applied some time before you clean the carpet. Allowing the treatment process to work will loosen dirt, grease and grime. Agitation is also very important so a good technician will know how to use the carpet wand to give you the best clean. This method ensures that your carpet will be much cleaner.

Equipment
Quality equipment is very important as well. Most water extraction companies use portable or truck mounted water extraction cleaning equipment. Both work very well and some prefer truck mounted systems because the air is exhausted outside.

Guarantees
A qualified technician is important. It reduces the chances of them damaging or ruining your carpet. You should know their policies on any warranties or guarantees, just in case a mistake has happened.